Frequently Asked Questions

MyCloudPOS is built exclusively for the food and beverage industry. We support full-service restaurants, quick-service restaurants (QSR), fast casual, cafés and coffee shops, bars and nightclubs, food trucks and pop-ups, pizzerias and delivery concepts, fine dining, ghost kitchens and virtual brands, catering operations, bubble tea and specialty drink shops, hotel restaurants, and more. If it involves food or drink, we have the tools for it.

The platform runs on Android devices due to its hardware flexibility and cost efficiency. Compatible devices include Android tablets, handheld ordering devices, self-service kiosks, and smart terminals.

Yes. The platform includes an offline mode that allows the POS to continue taking orders and processing transactions even if the internet connection drops. Data syncs automatically when connectivity is restored.

MyCloudPOS integrates with DoorDash Marketplace, Uber Eats, and Grubhub for third-party order aggregation; DoorDash Drive for delivery fulfillment; a built-in loyalty and gift card engine; self-service kiosk ordering; QR code table ordering; cloud reporting; and more. Contact our partner team for the full and most current integration list.

Yes. A built-in loyalty is included. The loyalty system uses a dollar-based rewards structure (not points), which is easier for both operators and guests to understand. Operators configure reward rules, redemption thresholds, and promotional offers directly from the back office.

Yes. Built-in branded online ordering for pickup and delivery is included — no third-party marketplace fees. Restaurants get their own ordering page with their menu and branding. Orders inject directly into the POS and fire to the kitchen.

Restaurants can fulfill delivery through the DoorDash Drive integration — on-demand drivers without requiring a Marketplace listing. Restaurants can also receive orders from DoorDash, Uber Eats, and Grubhub aggregated into one POS stream so staff doesn't manage multiple tablets.

MyCloudPOS offers three partnership models. Referral — you source the lead, our team handles demos, setup, deployment, and support; you earn a commission. Reseller — you sell under the MyCloudPOS brand, control your pricing and packaging, and act as first-line support backed by our 24/7 escalation team. White-Label — we completely rebrand the platform under your identity including POS, portals, dashboards, online ordering, and branded hardware; you build and own your restaurant tech brand.

Yes. You can start as a Referral partner and upgrade to Reseller or White-Label as your business grows. Model changes are reviewed during regular partner check-ins.

No. MyCloudPOS is processor agnostic. You can bring your own payment processor and keep the full processing margin. This is one of our most important differentiators — we don't force you into our merchant services.

As a Reseller or White-Label partner, you set your own pricing. MyCloudPOS provides wholesale software pricing and you determine what you charge your clients. Specific pricing tiers and program details are provided upon partner account approval.

Examples depend on your model and portfolio. A Referral partner with 10 active restaurants on a $199/mo plan earning 20% earns approximately $398/mo in software commissions, plus any processing residuals. A Reseller with 20 restaurants charging $249/mo with $169 wholesale + $50/mo processing residuals earns approximately $2,600/mo recurring. A White-Label partner with 40 restaurants at $299/mo and $120/mo margin + $105/mo processing residuals can reach approximately $9,000/mo recurring. These are illustrations only — actual results vary.

Under the Reseller and White-Label models, you own the merchant relationship completely. Under the Referral model, MyCloudPOS manages the relationship on your behalf while you earn the commission.

No minimum portfolio size is required to get started. The program is designed to be accessible at any stage — whether you're starting with your first restaurant or managing dozens.

There is no long-term contract required to become a partner. Specific term details by partner model are outlined in the partner agreement provided during the signup process.

MyCloudPOS is deployed worldwide. The platform is designed for international use, with multi-currency and localization support.

From the time a partner submits a restaurant's complete details (business info, bank info, order settings, marketing setup, and order receiving method), the typical configuration time is 2–5 business days. Partners can track real-time status updates in their dashboard throughout the process.

Click "Add New Restaurant" in your partner portal and complete five key areas: business information, bank information, order settings, marketing & promotions setup, and order receiving method. Upload any menu files. Our configuration team handles the rest.

No technical background is required. The platform is designed to be operated and managed by non-technical partners. Our training materials, self-serve portal, and support team are structured to make even your first restaurant onboarding smooth and straightforward.

All partners have access to 24/7 support for escalations. Reseller and White-Label partners act as first-line support for their merchants, with our team available for complex or escalated issues. Referral partners have full 24/7 support managed by our team on their behalf.

Absolutely. Reseller and White-Label partners are encouraged to stack additional services — menu photography, digital marketing, setup consulting, ongoing support packages — on top of the software and processing revenue. The platform is the foundation; the full service offering is yours to design.

You continue to monitor the account from your dashboard, earn recurring monthly revenue, and look for upsell opportunities — additional locations, loyalty program activation, kiosk ordering, expanded delivery setup, and more. We provide ongoing playbooks to help you maximize account value over time.